FAQ

Here is a list of our frequently asked questions. If you need any further help then get in touch here.

Do I really need an account to order a card? 

No is the short answer. You don't need to set up an account. You can log out as a guest and still receive shipping information to the email you used to confirm your purchase. 

Can I customise my card?

Yes! We love it when you guys request customisation and you can do this by leaving your request in the notes section at the checkout. If we need to contact you to confirm your request we will get in touch. 

So you'll print anything on a card?

Yes - within reason. Anything illegal or slanderous is a no.

What Form of Payment do you accept?

We accept all cards via Shopify's payment gateway and we also accept Paypal.

When will I get my order?

We post out all orders received before 4pm, the same day via Royal Mail First Class post. Unless you've upgraded your postage to Special Delivery. 95% of items arrive the next day but in some circumstances delivery can take up  to 3 days or a bit longer at busy seasonal times.

All international post is posted via Royal Mail Airmail and can take up to 10 days to arrive.

Can I track my order?

If you upgraded your postage to Royal Mail Special Delivery by 1pm (Mon- Fri only) then we will provide you with a tracking number once your item is dispatched.

How safe is my information?

We use Shopify to power our website and they've got pretty good encryption when processing your payments. We also use Paypal as a payment gateway and they are also equally excellent at keeping your details as secure as possible. For more information please check out our Privacy Policy. 

Where else are you available?

As well as our rather splendid website, you can also find us at Not on the High Street, Etsy and Ethical Market. We also sell to trade to the UK, Europe and worldwide.

I received the wrong card or my card is damaged what do I do? 

On the rare occasion that your order isn't right, then please get in touch with us asap. Let us have your order number and if possible a photograph of the wrong/damaged card. We will do our very best to make sure you receive a replacement asap. 

Can I collect from your premises? 

No, unfortunately we don't allow that. Our insurance doesn't allow for it.

Can I add to my order?

If you order and immediately get in touch to request to add to it, we will try our very best to make it happen. However, we are a very busy studio and this is not always possible. We recommend you either create a new order or cancel your order and reorder everything into one order. 

How do I cancel my order or return an item?

If you need to cancel your order then please get in touch with us asap. If your order has been dispatched it will be too late to cancel. If you no longer need your items, send them back to us with the return label and once we receive the item(s) in an unused condition to resell, we shall arrange a refund back to your original payment method. You do have up to 28 days to do this but please be aware that we do not refund return postage.

We recommend posting items back as Royal Mail First Class Signed For.

Do you sell to Trade?

Yes we do, you can find out more information on our trade tab in the main menu.

 

 

 

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