The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Any information collected and stored by DYP? (Do You Punctuate?) is done so to provide you with the service you have purchased, namely, to complete your order.
On purchasing items from my Etsy store, your name, email address, postal address, phone number if you provide it, and purchase history is collected and stored. This information is provided to allow DYP? to fulfil your order. Your payment details are not held by me.
Any payments made for DYP? products will be processed via the payment method you select at checkout. The only payment-based details I hold are the purchase amount, and payment method (PayPal, Etsy payments, etc). I hold no bank details or other payment details.
Data for order processing is accessed via a pin protected computer, only used by DYP?
We use a third-party provider, <a href="https://mailchimp.com">MailChimp</a>, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. For more information, please see <a href="https://mailchimp.com/legal/privacy/">MailChimp’s privacy notice</a>. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.
Trusted third parties to whom you’ve provided data hold information on you. If you have used PayPal payments, PayPal hold your information. PayPal take the security of data held very seriously, using secure servers and the maximum level of SSL encryption protection commercially available. If you have made purchases or contacted DYP? via Etsy, Etsy hold your data. Etsy take the security of data held very seriously. Etsy follows industry standards to protect other payment and personal information, both during transmission and after it is received. All payment information sent to Etsy is encrypted using SSL technology and stored in a PCI compliant environment.
We store proof of postage receipts for up to a year. These receipts do not contain personal information.
If you contact DYP? via Instagram or Facebook, these companies will hold your personal data. Any information supplied to DYP? by you via social media (Instagram, Facebook), Etsy messaging, or directly via email, are held as messages in the relevant password protected account.
If you have any questions please do get in touch via Etsy messages or email (hello @doyoupunctate.com). I am happy to disclose what, if any, data I hold on you. If you are an EU resident and need to raise a concern about my use of your data, you are able to do so via your local data protection authority.